How long is the warranty on the Onebot Electric Bike?
All new Onebot Bikes come with a limited 1 year warranty excludes wearing parts. More information is available from the warranty page on
OnebotBike.com.
How does the Onebot Electric Bike warranty process work?
The warranty process starts by the user submitting the Service Request form. Our team will reach out to you within 2 business days to
discuss next steps. Often our certified bike techs will be able to troubleshoot the issue via email and can send out spare parts to the user.
The bike may need to be sent to Onebot Bike or dealer for more severe issues.
Where Can I purchase spare parts?
Spare parts are available from the Parts & Accessories section on the Onebot Bike website or dealer.
Does it matter if the electronics get wet?
Your Onebot Bike is water resistant, not water proof. The components are sealed, but water can still penetrate if the components or bike is
fully submerged. Be careful around water. Water damage is not covered under our standard warranty.
My issue is not covered by warranty, what are my options?
Onebot Bike offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance,
please feel free to contact us at support@Onebotbike.com.
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